As a patient of Lighthouse Anesthesia, PC, you have the right to:

• Be treated with respect, dignity, and consideration by competent personnel;
• Know the name(s) of your Physician or CRNA responsible for your care;
• Receive informed consent prior to the procedure to make an informed decision regarding your care and treatment plan;
• Receive truthful information in advanced about the risks and benefits of your care process;
• Participate in your health care decisions and the ability to refuse care or treatment;
• Personal privacy, security, and confidentiality of your medical records;
• Be free of neglect, abuse, or exploitation;
• Receive services without discrimination of race, color, religion, gender, orientation, national origin, or payer;
• To understand the fees and payment policies involved in your care;
• Understand all records and communication will be treated confidential, and to approve or refuse their release except when release is required by law;
• Ability to obtain access to information contained in your medical record within a reasonable time period when requested;
• Voice grievances or complaints about your services without discrimination or reprisal and have those issues addressed.

As a patient of Lighthouse Anesthesia, PC, you are responsible for:

• Providing the most accurate and complete information to the best of your knowledge regarding your health history, medications, unexpected changes, or any other health matters;
• Read and understand all permits and consents to be signed: if you have questions make sure to obtain clarification from your nurses or providers prior to signing documents and consenting to care;
• Follow the treatment plan instructions for the entire course of treatment, including instructions given prior to and post procedure date;
• Promptly fulfill financial obligations for charges of services provided by Lighthouse Anesthesia, PC;
• Inform your provider regarding living wills, advanced directives, medical power of attorney that may affect your care;
• Be respectful of all staff, health care personnel, providers, as well as other patients, visitors, and billing staff.

If you have any questions please contact Lighthouse Anesthesia, PC at 402-423-7774 to speak with an administrator. We hope your experience with our anesthesia team meets your expectations; we are available to speak with you about any concerns or complaints if any arise.

If you would like to submit a comment or complaint in writing, you may do so by sending it to:
Lighthouse Anesthesia, PC
PO Box 67099
Lincoln, NE 68506-7099
Attn: Privacy Officer

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If you believe your complaints have not been adequately addressed, you may contact:
Department of Health & Human Services
Division of Public Health Licensure Unit
Attn: Health Facility Investigations
PO Box 94986
Lincoln, NE 68509
Phone: 402-471-0316
Fax: 402-471-1679
Click here for more information
E-mail: Health.Facility.Investigations@dhhs.ne.gov

Patients who are Medicare beneficiaries may receive additional help from the Office of the Medicare Beneficiary Ombudsman:
www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html